1.1 This Policy sets out the way in which PokerStake (“we” or “us”) collects, uses, processes, and discloses your personal information. PokerStake is operated by PocketFives, LLC, a company incorporated in Nevada.

1.2 PokerStake collects, processes, retains and uses personal information, ensuring the following steps are taken to protect such personal information.

1.3 By utilizing our Services (as defined in the Terms & Conditions), you acknowledge that you have read the terms of this Privacy Policy. If you do not wish to provide your personal information on the basis set out in this Privacy Policy, you should not enter the relevant information on the Site or provide your personal information to us otherwise. However, if you do not provide your personal information, you may not be able to use all of the Services.

1.4 Capitalized terms not defined in this Policy shall be as defined in the Terms & Conditions.

1.5 We are committed to adhering to the highest standards of privacy protection. In so doing, PokerStake is compliant with the Nevada Privacy of Information Collected on the Internet from Consumers Act (NRS 603A), as amended. For European consumers, PokerStake is also committed to compliance with the provisions of the General Data Protection Regulation.

2.1 As part of providing you with the Services, we may collect your personal information when registering an account. We collect, use, store, and transfer the following kinds of personal information about you:

• Full name;
• Date of Birth;
• Gender;
• Location; and
• Profession.

2.2 We may also collect, use, store, and share additional information you choose to provide, such as your:

• Username;
• Description about yourself;
• Live Results;
• Favorite poker sites, poker hand, place to play, cash game limits and tournament game limits;
• Hobbies;
• Social media accounts;
• Coaching style;
• Screen name from other sites;
• Rankings;
• Cashes Data; and
• Other statistics and information about your poker gameplay.

2.3 As part of providing you with the Services, we also collect information about the transactions you undertake, including details of payment cards, details of the staking performed by you, and underlying transactions.

2.4 We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data).

2.5 PokerStake gives you the option to generate or upload user-generated content and create a public profile. The responsibility for uploading user-generated content and managing your public profile lies with you. Your user-generated content and public profile shared via PokerStake will be visible to other users of PokerStake.

2.6 We may request that you provide additional personal information if you contact us, create a PokerStake.com user account, request technical support, provide feedback, participate in promotions, or seek business-related opportunities.

3.1 When providing our Services we ensure that we collect, retain, use, and process your personal information in accordance with the law. We have set out below in a table format, a description of how we will use your personal information and the lawful basis we rely on to do so.

3.2 If at any time you wish us to stop using your personal information for the above purposes, then you must contact us and we will take the appropriate steps to stop doing so, if eligible. Please note that this may mean that your Account will be closed. You may contact us at [email protected].

3.3 To ensure a good quality of service we may monitor any communication you have with us whether in writing or by electronic mail or telephone calls (“recordings”). Any recordings remain the property of PokerStake and will be used only for the purposes mentioned above.

3.4 We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for new purposes is compatible with the original purpose, please contact us.

3.5 In the event that we need to use your personal information for an unrelated purpose, then we will notify you by a Privacy Notice whereby we will inform you of the changes and seek any additional consent that may be required.

4.1 We may disclose your personal information to the following third parties:

• Any company within our Group (including to its employees and subcontractors) which assists us in providing the Services or which otherwise has a need to know such information;
• Any third party that can assist us in providing the Services, including (but not limited to) payment processors and marketing service providers;
• Any third party that can assist us in verifying the accuracy of your personal information, including financial institutions and credit reference agencies (a record of the search may be retained by such third party.);
• Any third party who assists us in monitoring use of the Services, including the detection of money laundering or the financing of terrorism and the detection and prevention of fraud;
• Any contractors or other advisers auditing any of our business processes or who have the need to access such information for the purpose of advising us;
• Any law enforcement body which may have any reasonable requirement to access your personal information;
• Any potential purchaser of PokerStake or any investors in it or in any company within our Group (including in the event of insolvency).

4.2 We require all third parties to respect and protect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with instructions.

4.3 We may combine your personal information collected from your use of the Service in accordance with this Privacy Policy with other information collected from your use of other services operated by any other company in our corporate group as well as all products which are related or ancillary thereto. We will treat this combined information in accordance with, and will use it for the purposes set out in, this Privacy Policy.

5.1 We respect your privacy rights and provide you with reasonable access to the personal information that you may have provided through your use of the Services. Under certain circumstances you have rights under data protection laws in relation to your personal information. These rights may include:

• the right to access your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• the right to rectification of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• the right to deletion of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• the right to restrict processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios:
  • if you want us to establish the data's accuracy;
  • where our use of the data is unlawful but you do not want us to erase it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• the right to object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• the right to data portability of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

5.2 If you wish to exercise any of the rights set out above, you may contact us via email at [email protected]. We will retain your personal information for as long as your account is active, as needed to provide you services, or to comply with our legal obligations, resolve disputes, and enforce our agreements as described in section 10.

5.3 You may also update, correct, or delete your Account information and preferences at any time by accessing your Account settings as follows: Content > Profile > Edit Profile. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. Where appropriate and possible we shall apply anonymisation or pseudonymisation to personal information to reduce the risks to the user.

5.4 You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

5.5 We may need to request specific information from you to help us confirm your identity and ensure your rights to access your personal information (or to exercise any of your other rights). This security measure ensures that personal information is disclosed only to authorized individuals. We may also contact you to ask for further information in relation to your request to speed up our response.

6.1 If at any time you believe that we have not adhered to this Privacy Policy, please contact us at [email protected] and we will promptly investigate and address the issue.

7.1 Cookies are highly useful and serve a variety of purposes. They help you navigate pages smoothly, remember your preferences, and enhance your overall user experience. In some cases, cookies ensure that the ads you see online are more relevant to your interests. We use cookies to track referrals to our sites, store your preferences, and generate anonymized statistical data to improve the user experience. Additionally, cookies help us measure the effectiveness of our advertising campaigns, limit the frequency of ads shown, remember your visits to our site, and deliver advertisements tailored to your interests.

7.2 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://pokerstake.com/cookie-policy.

8.1 Protecting the privacy of minors is especially important. Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from anyone under the age of 18. If you are under 18 years of age, then please do not use or access the Service at any time or in any manner. If we learn that personal information has been collected on the Service from persons under 18 years of age, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 18 years of age has obtained an account on the Service, please contact us at [email protected] to request the deletion of your child’s personal information from our systems.

9.1 We take appropriate security measures to protect against loss, misuse and unauthorized access, alteration, disclosure, or destruction of your information. PokerStake has taken steps to ensure the ongoing confidentiality, integrity, availability, and resilience of systems and services processing personal information, and will restore the availability and access to information in a timely manner in the event of a physical or technical incident.

9.2 We have made significant efforts to safeguard the confidentiality of the identity, preferences, and other information we collect about individual Users, and we will not knowingly grant access to this information to anyone outside our Group, except to the User themselves or as outlined in this Privacy Policy. We have invested heavily in our server, database, backup, firewall, and encryption technologies to secure the data we collect and process. These technologies are implemented as part of a state-of-the-art security infrastructure.

9.3 You also have a role in safeguarding your personal information. Your login credentials are private, and it is your responsibility to keep them secure and confidential at all times. You must make every effort to protect their confidentiality and prevent unauthorized access.

9.4 No method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, however, we shall ensure that adequate security mechanisms designed to protect personal information will be used to prevent personal information from being stolen, misused or abused, and to prevent personal information breaches. If you believe your personal information has been compromised, please contact us at [email protected].

9.5 Although we may allow you to adjust your privacy settings to limit access to certain personal information, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users with whom you may choose to share your information. We cannot and do not guarantee that information you post on or transmit to the Service will not be viewed by unauthorized persons. We have taken the necessary steps to protect as much as possible your personal information in transit by utilizing HTTPS on our Site and TLS 1.2 (a strong protocol) and AES_128_GCM (a strong cipher).

10.1 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

10.2 To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

10.3 We will retain your personal information related to financial transactions for as long as necessary to comply with our legal obligations, including anti-money laundering and financial reporting requirements. Generally, this period will not exceed five years from the closure of your account, unless a longer retention period is required by law.

10.4 For tax reporting purposes, we will retain personal information such as transaction details for the duration required by applicable tax laws. This retention period is typically up to seven years following your last transaction, or longer if mandated by local regulations.

11.1 Our privacy officer who is responsible for matters relating to this Policy at PokerStake can be reached at: [email protected].

11.2 In accordance with the applicable legal regulations governing the protection of personal information, each request/inquiry will be resolved without undue delay and within a reasonable time frame.

11.3 When contacting and posting such requests, we will invest reasonable efforts to confirm your identity and to prevent unauthorized personal information processing.

12.1 As the PokerStake evolves, we may need to update this Policy to keep pace with changes to the Site, Services, business, and applicable laws. We will however, always maintain our commitment to respect your privacy. We will notify you with any material changes under this Policy by email (the most recent email provided by you) or post any other revisions to this Policy along with their effective date, in an easy-to-find area of the website.

13.1 On the Site, there may be links to companies with whom we have a business relationship. We encourage you to read and review their Privacy Policies carefully. We may also link to websites that are maintained by one or more of our business partners who are collecting your information pursuant to their own policies.

13.2 When you gamble online, including playing poker, you are subject to the laws of the jurisdiction where you are located. You are responsible for understanding the laws that apply to you and ensuring that your gambling activities are legal.

13.3 The advertisements you find on the Site are designed only for jurisdictions where such advertising is legal. Advertisements or hyperlinks do not constitute an offer or invitation for services in jurisdictions where such activities are prohibited; they are void where restricted by law.

14.1 PokerStake reserves the right to display any information you submit in your profile, including, but not limited to, legal name, location, online and live tournament cashes and performance, profession, hobbies, favorite places to play, and earnings for poker site names. You may remove or edit any of this information at any time.

15.1 GGPass is a service that provides you with a Single Sign-On (SSO) feature for streamlined onboarding and account management across multiple platforms.

15.2 By utilizing GGPass to facilitate access to other platforms, you agree to the transferring of your data to a third party. The legal basis for the transferring of that data is your consent. However, the third party acts as a separate data controller, and any data processing performed by it, is done independently of us. If you use GGPass to facilitate the onboarding and account management with a third party, that third party becomes a data controller of your personal information.

15.3 User information that may be transferred through the GGPass service includes the following (where available):

• Email address;
• Mobile number;
• Data provided through Google, Facebook or Apple social login features;
• Your chosen account security measures, including your password (in encrypted format) and linked two-factor authentication services;
• Your chosen nickname;
• Your chosen avatar; and
• Your linked accounts with services offered by other parties.

15.4 By utilizing GGPass, you expressly consent to the processing of your personal information as described herein, authorizing and ratifying the transfer of such data to group entities for the provision of GGPass services, or to third parties, as chosen by you.

This document was updated on October 04, 2024 and is effective from that date.